Terms of Service

By accessing or using Carearoo ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service. These Terms constitute a legally binding agreement between you and Carearoo.

You must be at least 18 years old and a qualified health or allied health professional to use this Service.

Carearoo is a software-as-a-service tool that uses artificial intelligence to assist allied health professionals in drafting NDIS reports. The Service generates draft text based on information you provide. The Service does not constitute clinical advice, medical advice, or professional recommendations of any kind.

You acknowledge and agree that:

• All reports generated by Carearoo are AI-assisted drafts only and must be reviewed, verified, and approved by you before submission
• AI-generated content can be wrong: drafts may contain errors, omissions, or statements that appear plausible but are incorrect, and you must check every part of a draft before relying on it
• You are solely responsible for the clinical accuracy, appropriateness, and completeness of any report you submit
• You must hold appropriate professional registration and qualifications to prepare the type of report you are generating
• You must comply with all applicable professional standards, ethical codes, and regulatory requirements including those of your registration board
• You must comply with all NDIS Quality and Safeguards Commission requirements applicable to your practice
• Carearoo does not review, validate, or take any responsibility for the content of reports you submit
• Client consent for the use of AI-assisted tools in their assessment and reporting is your responsibility to obtain

You must not:

• Use the Service for any unlawful purpose or in violation of professional obligations
• Submit false, misleading, or fabricated client information
• Attempt to reverse engineer, copy, or redistribute any part of the Service
• Use the Service to generate reports for clients you have not assessed
• Share your account credentials with any other person
• Use automated scripts or bots to access the Service
• Attempt to circumvent any payment, access control, or usage limitation

Reports are purchased on a per-report basis at the price displayed at time of purchase (currently AUD $99). All prices include GST where applicable.

Payments are processed by Stripe. By completing a payment, you authorise the charge to your nominated payment method.

Report credits are non-transferable and non-refundable except as required by Australian consumer law. See our Refund Policy for details.

Carearoo retains all intellectual property rights in the Service, including its AI models, software, templates, and branding.

You retain ownership of the client information you provide and the final report content you create using the Service. You grant Carearoo a limited licence to process your inputs solely for the purpose of providing the Service.

We do not use your inputs or outputs to train AI models.

To the maximum extent permitted by Australian law:

• Carearoo is provided "as is" without warranty of any kind, express or implied
• Carearoo is not liable for any clinical outcome, professional consequence, or regulatory finding arising from a report generated or submitted using the Service
• Our total liability to you in connection with these Terms and the Service is limited to the amount you paid for the specific report giving rise to the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages

Nothing in these Terms limits liability that cannot be excluded by law, including under the Australian Consumer Law.

You agree to indemnify and hold harmless Carearoo, its officers, employees, and contractors from any claim, loss, liability, damage, or expense (including legal costs) arising out of or related to your use of the Service, any report you generate or submit, or your breach of these Terms.

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

We may modify these Terms at any time. We will notify you of material changes by email. Continued use of the Service constitutes acceptance of the updated Terms.

We may suspend or terminate your account if you breach these Terms, engage in fraudulent activity, or if we decide to discontinue the Service.

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

For questions about these Terms, contact us at info@carearoo.com or via our contact form.