Refund Policy

We want you to have a great experience with Carearoo. This policy outlines when refunds are available and how to request them.

Each Carearoo report is purchased for AUD $99 on a per-use basis. Because the AI generation process consumes resources immediately when a report is generated, refunds for completed reports are generally not available.

Exceptions. We will issue a full refund if:

• You were charged but the report was never generated due to a technical error on our part
• You were charged multiple times for the same report due to a billing error
• The Service experienced a critical failure that prevented you from accessing or downloading your report

Our refund policy operates alongside your rights under the Australian Consumer Law (ACL). If our Service has a major failure, you are entitled to a refund. Nothing in this policy limits your statutory consumer rights under Australian law.

To request a refund, contact us within 7 days of the charge via:

• Email: info@carearoo.com
• Contact form

Please include your account email and a description of the issue. We will respond within 2 business days and process eligible refunds within 5–10 business days via the original payment method.

If you purchased early access credits or a bundle during a pre-launch offer, these credits are non-refundable unless the Service launches more than 90 days beyond the originally communicated timeframe, in which case a full refund will be offered.

For any billing queries, contact info@carearoo.com. We're a small Australian team and will do our best to resolve any issue fairly.