Refund Policy

If a report fails to generate, generates as empty or unusable output, or is lost through a fault on our side, we refund or replace the credit. Email us and we will sort it. You do not need to argue the point.

Carearoo produces a draft that you edit and sign. A draft that needs editing is the product working as intended, not a fault, so this on its own is not a refund case.

That said, tell us if a draft is genuinely poor: wrong structure, wrong jurisdiction, or ignoring the notes you supplied. We would rather see it, fix the engine, and give you the credit back than have you quietly stop using Carearoo.

Credits do not expire. If you close your account with unused credits bought within the previous twelve months, contact us and we will refund them.

Refunded in full, always. Tell us and we will process it.

Carearoo is supplied to professionals acting in the course of their profession, so the statutory consumer right of withdrawal for distance contracts does not generally apply. We nonetheless apply the policy above, which in practice is more generous in the cases that actually arise.

Nothing here limits any right you do have under Canadian consumer protection law.

Email info@carearoo.com with your account email and what happened. We reply within two business days. Approved refunds go back to the original payment method, usually within five to ten business days depending on your bank.